Privacy Policy

Last updated: 11/15/2025

1. Introduction

SentriCall ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our 911 call quality control system and visit our website.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

  • Contact information (name, email, phone number)
  • Organization details (dispatch center name, location)
  • Account credentials
  • Communication preferences

2.2 Automatically Collected Information

When you use our services, we automatically collect:

  • Log data (IP address, browser type, access times)
  • Usage information (features used, actions taken)
  • Device information

2.3 911 Call Data

For customers using our quality control system, we process:

  • Audio recordings of 911 calls
  • Transcripts of calls
  • Compliance scores and analytics
  • Operator performance data

3. How We Use Your Information

We use collected information to:

  • Provide and maintain our services
  • Process and analyze 911 calls for quality control
  • Send important notices and updates
  • Respond to your inquiries and support requests
  • Improve our services and develop new features
  • Comply with legal obligations

4. CJIS Compliance

SentriCall is designed to meet the FBI's Criminal Justice Information Services (CJIS) Security Policy 5.9 requirements. We implement appropriate security measures including:

  • Encryption in transit (TLS 1.3)
  • Encryption at rest (AES-256-GCM)
  • Access controls and authentication
  • Audit logging and monitoring
  • Personnel security and training

5. Data Retention

We retain data as follows:

  • Audit logs: 7 years (tamper-evident)
  • Call recordings: 90 days (or as configured)
  • Transcripts and analytics: As configured by customer
  • Account information: Duration of service plus 90 days

6. Data Sharing and Disclosure

We do not sell your personal information. We may share information:

  • With your consent
  • To comply with legal obligations
  • To service providers who assist our operations (under strict confidentiality)
  • In connection with a business transfer or merger
  • To protect rights, safety, or property

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Data portability

8. Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

9. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Email: privacy@sentricall.com
  • Address: [To be provided]