PLATFORM CAPABILITIES

Enterprise-Grade Quality Control

Comprehensive AI-powered platform for real-time monitoring, compliance scoring, and priority detection in mission-critical environments.

CORE CAPABILITY

Real-Time Monitoring

Industry-leading low-latency monitoring provides supervisors with instant visibility into ongoing calls, enabling immediate intervention when needed.

Live Transcription with Speaker Diarization
Automatic identification of caller versus operator speech patterns
Sub-Second End-to-End Latency
From audio capture to supervisor display in under one second
150-300ms Transcription Latency
Powered by GPT-4o-mini-transcribe for optimal speed
SIP/WebRTC Audio Capture
Seamless integration with existing telephony infrastructure
Live Call
Station 5 - Operator #4287
LIVE
CALLER
There's someone trying to break into my house...
OPERATOR
Ma'am, are you in a safe location right now?
Compliance Score
87%

High-Priority Situations Detected

Domestic Violence< 100ms
Weapons Mentioned< 100ms
Suicide Threats< 100ms
Active Shooter< 100ms
Officer Safety Concerns< 100ms
Child Endangerment< 100ms
Medical Critical< 100ms
INSTANT DETECTION

Priority Situation Detection

Ultra-fast AI detection identifies high-risk situations in under 100 milliseconds, providing supervisors with immediate awareness of critical calls.

Sub-100ms Detection
GPT-5-nano model optimized for speed
Immediate Supervisor Alerts
Dashboard notifications with optional SMS/email
Seven Critical Categories
Domestic violence, weapons, suicide, active shooter, and more
Configurable Thresholds
Custom priority categories and sensitivity settings
AUTOMATED EVALUATION

Five-Dimension Compliance Scoring

Comprehensive evaluation system updated every 10 seconds during live calls, providing objective performance assessment.

1

Protocol Adherence

Following established procedures

2

Information Gathered

Collecting necessary details

3

Professionalism

Tone and communication

4

Response Efficiency

Speed and effectiveness

5

Caller Support

Reassurance and guidance

Processing Pipeline

1
Real-Time Analysis
GPT-5-mini evaluates transcript segments in 200-500ms
2
10-Second Update Cycle
Scores refreshed continuously during active calls
3
Threshold-Based Alerts
Supervisors notified when compliance drops below configured levels
4
Historical Trend Analysis
Long-term performance tracking and reporting

Experience the Platform

Request a personalized demo to see how SentriCall can transform your quality control operations

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