Real-Time Intelligence for 911 Dispatch
AI-powered quality control system delivering sub-second latency monitoring and automated compliance scoring for emergency communications centers.
The Challenge
Traditional quality assurance methods for 911 dispatch centers are reactive, time-consuming, and inconsistent.
Manual Review Inefficiency
Post-call analysis discovers compliance issues too late, missing opportunities for real-time intervention and support.
Inconsistent Evaluation
Subjective manual assessments vary between evaluators, making it difficult to establish reliable performance benchmarks.
Delayed Incident Response
Critical situations requiring supervisor intervention are identified only after call completion, when it's too late.
Limited Data Visibility
Lack of comprehensive analytics prevents identification of systematic training needs and performance trends.
The SentriCall Platform
Production-grade AI platform delivering real-time monitoring, automated compliance scoring, and instant priority detection for mission-critical communications.
Real-Time Processing
Live transcription and analysis with sub-second latency using advanced speech-to-text and GPT-5 family models.
Automated Compliance
Five-dimension scoring system evaluates protocol adherence, information gathering, and professionalism in real-time.
Priority Alerts
Ultra-fast detection of high-risk situations triggers immediate supervisor notifications in under 100 milliseconds.
Built for Production Environments
Enterprise-grade infrastructure designed for mission-critical operations with comprehensive security, compliance, and audit capabilities.
Transform Your Quality Control Operations
See how SentriCall delivers real-time intelligence for your dispatch center